Appointment Etiquette 

We are a small boutique studio and during busy times space can be limited. In order to provide you and other clients with excellent customer service and access to appointments during peak times, we have a firm 12-hour cancellation policy.

Kindly review the booking and cancellation information below. Please note that by booking an appointment you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a positive experience booking with us.

If you have any questions or concerns, please call us at (818) 761-8286.

Arriving

Please arrive 15 minutes early for your treatment. This will give you plenty of time to check in, use the restroom, fill out any necessary forms. Arriving late will rob you of precious treatment minutes as each session will be finished exactly on time as a courtesy to the next client.

Note: If your appointment is first thing in the morning, you don`t need to arrive early.

We fully understand that sometimes being late is outside of your control. We will always do our very best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform the scheduled service will result in full charges (equivalent deductions from gift certificates) without the opportunity to reschedule. For this reason we recomment that you plan ahead for your relaxing visit to our spa. We`ll be happy to answer any questions you may have about our location, parking, dining options and etc…

Booking appointments by phone:
When booking by phone you will be asked to provide a valid credit card number to hold your reservation. Please note that no charges will be made to your credit card until your service is completed. Upon completion you`ll be able to pay for your services with your choice of Visa, MasterCard, debit or cash. We do no accept American Express. If you don`t have a credit card, you can pre-pay for your services in cash (12 hours in advance) to hold your reservation.

Cancellations
If you need to cancel your appointment please call us at (818) 761-8286 at least 12 hours in advance. Since we turn away other clients to hold your reservation any cancellations with less than 12 hours notice (or no-shows) will result in full charges on your credit card (or the equivalent deduction from gift certificates).We regret that we cannot make exceptions to our 12-hour cancellation policy because we are a small appointment-based business and we schedule especially for you.

 

Cancellation policy : 12 hour notice or a charge will be applied to your credit card.